Right of Withdrawal – Returns

Customers who are consumers within the meaning of the Consumer Protection Act may withdraw from a contract concluded via distance selling (or from a contractual declaration made via distance selling) within 14 working days from the receipt of the delivered goods. It is sufficient if the withdrawal declaration is sent within this period.

This right of withdrawal does not apply to special orders (e.g. discounted items). The right of withdrawal is also excluded for used or non-originally packaged goods.

In the event of withdrawal, a full or partial refund of a payment already made will only be granted in exchange for the return of the goods received by the customer.

The consumer bears the cost of returning the goods; shipping costs cannot generally be reimbursed.