Terms & Conditions
1. Scope
These Terms and Conditions apply to purchases made in the online shop of DLY – Dejan Dukic and to the delivery of goods purchased from DLY – Dejan Dukic. By placing an online order, the customer agrees to these Terms and Conditions and is bound by them.
2. Subject of the Contract
Information in our price lists, advertisements, promotional materials, and on our websites is always non-binding and subject to change. We expressly reserve the right to change the information contained therein at any time. Orders placed by the customer are considered as offers to conclude a contract. Orders placed via our websites are deemed to be submitted at the time the electronic order message is received by us. The contract is concluded only upon acceptance of the order. Acceptance of the order occurs at the latest upon delivery of the goods.
3. Right of Withdrawal
Customers who are consumers under the Austrian Consumer Protection Act (KSchG) may withdraw from a contract concluded via distance selling (or from a declaration of intent made via distance selling) within 14 business days from the receipt of the ordered goods. It is sufficient if the withdrawal declaration is sent within this period.
This right of withdrawal does not apply to custom-made orders (e.g., discounted items), nor to used or unsealed/non-originally packaged goods. In the event of withdrawal, a full or partial refund of already made payments will only occur concurrently with the return of the goods received from the customer. The costs of return shipping are borne by the customer. Shipping costs are non-refundable in general.
4. Prices
Unless otherwise stated, all price details are gross prices (including statutory VAT), but excluding packaging and shipping charges. Any export or import duties that may arise during shipment are also at the customer’s expense. Prices are subject to change.
5. Delivery & Cash on Delivery
The goods will be shipped to the address provided by the customer. We strive to dispatch your ordered products as quickly as possible.
6. Payment
The following payment methods are available:
- Credit Card
- Instant Bank Transfer (Sofortüberweisung)
- PayPal
7. Retention of Title
Until full payment of all claims against the customer has been received, the delivered goods remain the property of DLY – Dejan Dukic.
8. Data Protection
The customer agrees that the data provided by them may be stored and processed in accordance with data protection laws. The customer explicitly agrees to the inclusion of their address data in our customer database and consents to receiving customer information until revoked. The data will be handled confidentially and will not be passed on to third parties.
9. Severability Clause
If any provision of these Terms and Conditions is found to be invalid, the validity of the remaining provisions shall not be affected.
10. Jurisdiction
The court of jurisdiction for all disputes arising from or in connection with the business relationship is Vienna, Austria.
11. Provider Information
DLY
Neustiftgasse 22/18
A-1070 Vienna
Austria
Phone: +43 676 525 14 04
Email: hi@dly.wtf